Last Monday I adopted a dog from the shelter who was extremely matted. Although I was not an existing client, Alexa was kind enough to squeeze him in for a grooming appointment the same week.

Full disclosure, I was nervous for a couple of reasons; I had a newly adopted shelter dog so I wasn’t sure how he’d react to grooming and I only learned about Urban Tails via a google search, therefore, I wasn’t familiar with this business or with Alexa as a groomer. After speaking with her on the phone prior to the appointment, some of my concerns were alleviated. Alexa was very patient and gracious in answering all of my questions. At the appointment, I was very impressed with the cleanliness of the facility and the professionalism of Alexa and her staff (I’m sorry that I cannot recall the name of the other young lady who was also working that day). It was evident to me that they take pride in their work and truly care about the well being of their clients.

I understand that sometimes deciding who to trust with our furiends can be daunting, but even after the first visit I believe this to be a business that is run with integrity. I will return for all of Marvin’s grooming needs and feel comfortable recommending without reservation.